We all know it well – the escalation of a discussion. One word follows another, emotions heat up. What began as a rational conversation leads to anger. Differences of opinion turn into a dispute. The dispute escalates (escalier=stairs) and before we know it we are on the staircase leading down. The conversation ends. Actions replace words.

 

But there is good news. It doesn’t need to come to that. There really is a stairway to heaven: constructive communication – or what Marshall Rosenberg called non-violent communication.  This kind of communication is respectful and leads to solutions.

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So how do we get back out of that communicative downturn, after we have lost our way in it? It’s helpful to stay calm. It's also useful to recognise what the issue is. It's ideal to move carefully. Somewhere we find a turning point. But the journey from the head to the heart can be a long one.

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We can accompany you on that journey up the stairway and together we can explore new pathways. We have professional expertise, life experience and are still busy practicing.